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1.I have received your order confirmation email but not the payment confirmation email? |
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As soon as we recieve the order, an order confirmation email is sent and order status is created in your customer section. As we get Credit Card Authorization, the same is updated in the order tracking section and an email is sent to you. This may take few seconds to several minutes. If you have not recieved the email, you can verify the payment status through order tracking.
If in the order tracking section, the card status is not verified and it has been some time that you have not got our email, then you can again make the payment by clicking on the link "Pay Now". By doing so through this link you will be charged just once, though you may get a new order number. Or you can email us on serve@TheFloraStore.com for any assistance. |
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2.How do I know if TheFloraStore.com has received my order? |
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As soon as we recieve an order, an email is sent to the email id provided in the checkout form. Also order status is updated in the order tracking section, the status can be checked there. |
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3.Can I send some message along with the Flowers? |
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Yes, you can send your personal message along with flowers by typing it in the Message box in the checkout form. |
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4.What if I need to get the delivery made on the same day but its past 1400 Hrs IST, or What is Express Delivery? |
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For delivery in Delhi(and NCR), Mumbai, Hyderabad, Bangalore and Chennai we have express delivery service. For which orders are taken till 1600 Hrs. IST (+0530 GMT). We give no guarantee for the delivery in the same day for Express Delivery. You are charged only if we deliver the flowers. You order for the next day and send an email to serve@TheFloraStore.com quoting the order number, we will make our utmost efforts to make the delivery and intimate you for the same. There are no extra charges for Express Delivery. |
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5.Can I order the flowers to be delivered the same day? |
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Yes, same day delivery is possible all over India if the order is placed till 1400 Hrs Indian Standard Time (+0530 GMT) as shown on the top right of this page. |
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6.What are delivery charges on TheFloraStore.com ? |
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Delivery all over India is free, i.e. there are no delivery or any other charges. |
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7.Is there any hidden charges or any shipping cost involved? |
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No There is no charge except thats mentioned alonwith the item,. This is what you pay. |
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8.Is my personal details secure? |
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We have a well constituted & strict privacy policy which can be read by clicking here. In brief the policy states that: We don`t share our customer data with anybody. We don’t have any such so called partner sites with whom we share data. No unsolicited emails are sent from us. We send occasional emails to you to keep you informed about our services but only to those customers who have instructed us to do so. The instructions can be modified by loging into the customer section. |
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9.When is my card charged? |
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Your card is charged after the order is shipped. |
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10.Is the Payment Made by me and my Credit Card Details Secure? |
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Yes, the payment gateway integrated is of CCAvenue, which is a secure gateway verified by Verisign. |
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11.What are the payment methods available? |
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TheFloraStore.com has integrated India`s No. 1 & secure CCAvenue Payment Gateway. You can pay through any of the leading credit cards i.e. Visa, Master Card, Diners Club Card, JCB. You can Also pay through Online bank transfer if you have online banking facility in any of the leading banks of India i.e. HDFC Bank, ICICI Bank, Bank Of Punjab Ltd., IDBI Bank, Federal Bank, Global Trust Bank, UTI Bank, Centurian Bank & CitiBank. |
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